How to fix Microsoft Edge if it stops working

How to fix Microsoft Edge if it stops working

Last updated: May 24, 2018 

The default Windows 10 web browser is Microsoft Edge. Microsoft touts it as being a faster and safer browser for getting things done on the web. Based on a report from NSS Labs, Edge is safer than Firefox and Chrome browsers at protecting you from certain online threats. Edge is also faster than Firefox and Chrome according to the Apple Jetstream 1.1 benchmark.

Although faster and safer than some other web browsers, Microsoft Edge may suffer from the same problems as any other app. Perhaps it won’t open at all, or it opens for a moment then crashes. If so, Windows 10 offers some options to fix Microsoft Edge if it stops working properly. Try the fixes below to get Edge working again.

Clear your browser cache

Sometimes clearing your browser’s cache of temporary files can fix certain page loading issues. In Edge, click the Hub icon > History > Clear history.

fix Microsoft Edge

In the Clear browsing data panel, check the boxes you want to clear, then click the Clear button.

fix Microsoft Edge

Close and relaunch Edge to see if clearing the cache fixed the problem.



Repair Microsoft Edge

If clearing the cache did not do the trick, try repairing Microsoft Edge. When you use the repair utility, it won’t affect Edge’s data. To try a repair, click Settings > Apps > Apps & features. Scroll down to Microsoft Edge and click Advanced options.

fix Microsoft Edge

In the Microsoft Edge panel, scroll down to the Reset section. Click the Repair button.

fix Microsoft Edge

Edge will close, and relaunch as part of the repair process. Check to see if repairing Edge fixed the problem.

Reset Microsoft Edge

If neither clearing the cache nor repairing Microsoft Edge fixed the problem, try resetting it. Note that if you decide to reset Edge, you will permanently lose Edge’s data like browsing history, extension data, pinned tabs, preferences and sign-in details. Saved are other settings, like bookmarks/favorites, passwords, cookies, set-aside tabs, reading list, and top sites. To try a reset, click Settings > Apps > Apps & features. Scroll down to Microsoft Edge and click Advanced options. In the Microsoft Edge panel, scroll down to the Reset section. This time, click the Reset button, then click the Reset button again.

fix Microsoft Edge

Edge will close as part of the reset process. Relaunch Edge to see if resetting it fixed the problem.

Thank you for visiting Tech Help Knowledgebase to learn how to fix Microsoft Edge if it stops working.